it support

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of...

Google recently announced that they are teaming up with CompTIA to create a new dual credential for the IT Support Professional Certificate, a program that helps people prepare for entry-level roles in IT in under six months, with no experience or degree necessary. The CompTIA A+...

Overview This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer...

Overview In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. We’ll wrap up with an example...

Overview This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. This course dives deep into the case management process and how to identify key issues that need to be documented throughout the evolution of a case. You will examine the reasons why documentation is...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. In this course you will learn how to support the maintenance tasks associated with Windows 10. You will develop skills that include learning how to manage network and device security. You will also...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. In this computer science course, you will learn how to support the installation tasks associated with Windows 10. You will develop skills that include learning how to install and customize Windows 10...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer...

Overview This course is part of the Microsoft Professional Program Certificate in IT Support. IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and troubleshooting cloud...

Overview IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions...